Shipping Policy — NABAT

Operated by: A. Al Radwan and Partner for Gen. Trading
Effective date: 13 October 2026

Thank you for shopping at NABAT. This Shipping Policy explains how delivery costs are calculated, our delivery timeframes and the areas we serve. It is written to be clear for customers and to comply with Google Merchant Center shipping requirements.

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1. Shipping destination

We deliver within the State of Kuwait only. We do not ship outside Kuwait at this time.

2. Delivery charges

The delivery charge is calculated automatically at checkout from the governorate in your shipping address and your order value (before delivery).

Delivery zone	Governorates	Order value	Delivery charge
Zone A	Al Asimah (Capital), Hawalli, Al Farwaniyah, Mubarak Al-Kabeer	Under 25.000 KD	2.000 KD
		25.000 KD and above	Free
Zone B	Al Ahmadi, Al Jahra	Under 100.000 KD	5.000 KD
		100.000 KD and above	Free

Remote, chalet and farm areas. Khairan, Wafra, Sabah Al Ahmad, Abdali, Nuwaiseeb, Bnaider, Subiya, Salmi, Kabd and Mutla'a are served by prior arrangement only. The delivery charge for these areas is 10.000 KD and free delivery does not apply. If your address is in one of these areas, please contact us on WhatsApp (+965 97747474) before ordering. We will confirm the delivery charge and date with you before dispatch; you may cancel for a full refund if you prefer not to proceed.

3. Order processing time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed before 10:00 PM Kuwait time are processed the same day; orders placed after the cutoff are processed the next business day. Orders placed on weekends and public holidays are processed on the next business day.

4. Delivery timeframe

Zone A and Zone B addresses are typically delivered within 1–4 business days. Remote, chalet and farm areas may take up to 5 business days. Delivery times are estimates and may vary due to traffic, weather, public holidays or courier delays.

5. Shipping method

Orders are delivered by our own drivers and trusted local delivery partners within Kuwait. Live plants are packed to arrive in good condition; please have someone available to receive the delivery.

6. Address accuracy and customer responsibility

Please make sure the shipping address entered at checkout is complete and accurate, including the correct governorate. NABAT is not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If a delivery cannot be completed because of address issues, re-delivery fees may apply.

7. Shipping restrictions and exceptions

We deliver within Kuwait only. Remote, chalet and farm areas are subject to the arrangement and charge described in section 2.

8. Tracking and notifications

After your order is dispatched you will receive a confirmation with delivery details and the estimated arrival. Our driver will contact you before delivery or on arrival.

9. Policy updates

We may update this Shipping Policy at any time. Updates are posted on this page with a revised effective date. Customers are encouraged to review this policy periodically.

10. Contact information

Email: hello@nabat.co
Phone / WhatsApp: +965 97747474