Refund policy

Return & Refund Policy — Nabat

Operated by: A. AL Radwan and Partner for Gen. Trading

Effective Date: Feb 11, 2026

Thank you for shopping at Nabat. We are committed to providing high-quality plants and gardening products across Kuwait. This Return & Refund Policy explains your rights, eligibility, timelines, and procedures for returns and exchanges.

This policy applies to all orders delivered within Kuwait and is structured in accordance with Google Merchant Center return requirements.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions below.

Eligible for Return

You may request a return if:

  • The product is defective or damaged upon arrival.

  • The product is significantly different from its description.

  • You change your mind and the product is unused and in its original condition.

  • The item is new, unopened, and has not been used, planted, or altered.

  • You contact us within 2 days (48 hours) of delivery.

Not Eligible for Return

Returns will not be accepted if:

  • The product has been used, planted, or altered.

  • The item is not in original condition.

  • The return request is submitted after 2 days (48 hours) from delivery.

  • The damage occurred due to improper handling after delivery.

Because we sell live plants and perishable items, minor natural variations in size, color, or shape are not considered defects.

Return Window

Customers must request a return within:

2 days (48 hours) from delivery date

Requests submitted after this period will not be eligible for return or refund.

Return Method

Returns must be sent by mail.

A return label is included in the package at no additional cost.

Customers must:

  • Use the included return label.

  • Securely package the item.

  • Ship the product according to the instructions provided by our support team.

There is no restocking fee.

Exchanges

We accept exchanges for eligible returned products.

Exchanges are subject to:

  • Product availability

  • Approval after inspection

If a replacement item is unavailable, we may issue a refund instead.

Refund Process

Once we receive and inspect the returned item:

  • We will notify you via email regarding approval.

  • Approved refunds are issued to the original payment method.

  • Refunds are processed within 7 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refund.

Refund Conditions

  • Refunds cover the product price.

  • Shipping fees are refundable if the return is due to our error or product defect.

  • No restocking fees apply.

Order Cancellations

Orders may be canceled before shipment.

Once shipped, the return process described above applies.

To cancel an order, contact us immediately at:

hello@nabat.co

Customer Responsibilities

To ensure a smooth return process:

  • Inspect your order immediately upon delivery.

  • Keep original packaging.

  • Submit return requests within 48 hours.

  • Follow return shipping instructions carefully.

Contact Information

If you have questions about returns, refunds, or exchanges, contact us:

Email: hello@nabat.co
Phone: +965 97747474