Track Your Order

From our shelves to your door

Every order moves through four steps — follow yours live from your account.

  1. Confirmed — your payment went through and a confirmation email is on its way.
  2. Getting ready — we check each plant's health and pack it safely.
  3. Out for delivery — on the road; our driver may call to arrange the handover.
  4. Delivered — your plants are home.
Open my orders
How do I check my order status?

Every order has a live tracker in your account. It moves on its own as we pack and deliver — there is nothing for you to do.

  1. Sign in at account.nabat.co.
  2. Open Orders.
  3. Your order shows one of the four steps above.
What updates will I get?

A confirmation email as soon as your payment goes through, and a notification when your order leaves us. Our delivery team may call or message you to arrange the handover.

How long does delivery take?
  • Orders are processed within 1–2 business days.
  • Delivery takes 1–4 business days after processing, anywhere in Kuwait.
  • Timelines can shift slightly around public holidays or courier scheduling.

NABAT currently delivers within Kuwait only. Delivery is free on orders over 10 KD.

Need help, or something's wrong?

Contact us with your order number, full name and contact number:

Support hours: 10:00 AM – 10:00 PM (Kuwait time). We reply within 24–48 business hours.

If your order arrives damaged or defective, see our Return & Refund Policy — return requests must be submitted within 48 hours of delivery.

Please double-check your delivery address and phone number at checkout — incorrect details are the most common cause of delivery delays.