Track Your Order

At NABAT, all orders are delivered using our own delivery drivers to ensure safe handling of live plants and reliable, timely delivery.

While we do not use automated GPS tracking, our team keeps you informed throughout the delivery process.

How Order Tracking Works

Once your order is confirmed and prepared:

  1. Your order is scheduled for delivery

  2. Our driver contacts you by phone or WhatsApp before delivery

  3. You receive delivery timing updates directly from our team

This personal coordination allows us to deliver your plants in the best possible condition.

Order Status Stages

Your order may appear in one of the following stages:

  • Order Confirmed – Payment received and order placed

  • Preparing Your Order – Plants and items are being carefully prepared

  • Out for Delivery – Our driver is on the way and will contact you

  • Delivered – Order successfully delivered

Delivery Timeframe

  • Orders are typically delivered same day or within 1–2 business days

  • Delivery timing may vary based on location, order volume, or weather conditions

  • Orders placed after 10:00 PM (Kuwait Time) are usually delivered the next business day

Need Help Tracking Your Order?

If you have not been contacted and your delivery window has passed, please contact us:

Email: hello@nabat.co

Phone / WhatsApp: +965 97747474

Operating Hours: Daily from 10:00 AM to 10:00 PM

Please have your order number ready so we can assist you quickly.

Important Notes

  • Customers must be available at the delivery address provided

  • Incorrect address or unreachable phone numbers may result in delivery delays

  • Failed delivery attempts may require rescheduling and additional fees

  • Any plant condition issues must be reported within 24 hours of delivery, in line with our Return & Refund Policy (https://nabat.co/pages/return-policy)

Why We Deliver Ourselves

By using our own drivers, we are able to:

  • Handle plants with extra care

  • Coordinate delivery times directly with you

  • Reduce transit stress on live plants

  • Provide faster and more reliable local delivery