Contact information

Contact Us — NABAT

Effective Date: Feb 11, 2026

Welcome to NABAT.
We’re here to assist you with any questions about your order, products, delivery, returns, or plant care.

Our customer support team is ready to help.

Business Information

Operated by: A. Al Radwan and Partner for Gen. Trading

Store Address:
A. Al Radwan and Partner for Gen. Trading
Mezzanine Floor, Al Tujjar Tower
Abdulaziz Hamad Al-Saqer Street
99999 Kuwait City, Al Asimah
Kuwait

Please note: We operate primarily as an online store. Visits are by prior appointment only.

Customer Support

For all inquiries, please contact us:

Email: hello@nabat.co
Phone: +965-97747474

Customer Service Hours

Sunday – Thursday
10:00 AM to 10:00 PM (Kuwait Time)

Closed on Fridays, Saturdays, and Public Holidays.

We aim to respond to all inquiries within 24–48 business hours.

Order Support

If you are contacting us about an order, please include:

  • Your Order Number

  • Your Full Name

  • A clear description of your request

  • Photos (if related to damaged or defective items)

This helps us assist you more quickly.

Returns & Refunds

For information about returns or refunds, please review our official policy:

https://nabat.co/policies/refund-policy

Return requests must be submitted within 2 days (48 hours) of delivery.

Product & Plant Care Inquiries

If you need help choosing a plant or caring for one you purchased, feel free to email us. We are happy to guide you.