Privacy policy

Privacy Policy — Nabat

Operated by A. AL Radwan and Partner for Gen. Trading

Effective Date: [Feb 11 2026]

Nabat. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://nabat.co (“Website”) and when you purchase products or interact with our services.

This policy is intended to be transparent, easy to understand, and compliant with Shopify requirements and Google Merchant Center expectations for data handling.

1. Information We Collect

We may collect personal and non-personal information when you interact with our Website, place orders, or communicate with us. This includes:

a. Personal Information

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment details (processed securely by payment providers; we do not store full card details)

This information is necessary to process orders, provide support, and deliver products.

b. Automatically Collected Data

  • IP addresses

  • Browser and device details

  • Pages visited and actions taken on the Website
    This may be collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use personal data for the following purposes:

  • Order processing and delivery: To process your purchase, fulfill orders, and manage delivery.

  • Communication: To send order confirmations, shipping updates, and customer support responses.

  • Marketing and promotions: With your consent, to send newsletters, special offers, and product updates. You may opt-out at any time.

  • Improving services: To analyze site usage, improve the Website experience, and resolve technical issues.

3. How Information Is Collected

We collect personal information when you:

  • Create an account or place an order

  • Subscribe to newsletters

  • Contact customer support

  • Browse the Website (via cookies and analytics tools)

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Enable essential site functionality

  • Enhance user experience

  • Analyze visits and interactions for performance optimization

You may adjust your browser settings to refuse cookies, but this may affect some functions of the site.

5. Sharing Your Data With Third Parties

We may share your personal information with:

  • Service providers who help with order fulfillment, payment processing, delivery, marketing platforms, and analytics.

  • Legal authorities when required by law or to protect our rights.

We do not sell or rent your data to third-party advertisers.

6. Data Protection & Security

We implement technical and organizational measures to protect your data, including:

  • Secure servers and SSL encryption

  • Access controls and secure data processing agreements with third parties

  • Regular reviews and updates to our security practices

However, no online system can be fully guaranteed. In the unlikely event of a data breach, we will comply with applicable notification requirements under relevant Kuwaiti law.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

  • Access and obtain a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion of your personal data

  • Opt-out of marketing communications at any time

To exercise these rights, contact us at hello@nabat.co.

📨 9. Children’s Privacy

Our Website is not intended for users under the age of 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy when needed. The revised version will be posted on this page with an updated Effective Date. Continued use of our Website after changes constitutes acceptance of those changes.

11. Contact Information

If you have questions about this Privacy Policy or your data, contact us at:

Email: hello@nabat.co
Phone: +965 97747474

12. The NABAT Mobile App

Plant identification and photo health checks. After you allow sharing, the plant photos you select pass through NABAT to our identification provider, Kindwise, to identify the plant or check visible plant-health symptoms. NABAT's identification service does not keep the uploaded photos; saving a result keeps a copy on your phone. Kindwise may keep and reuse submitted photos under its own terms (including the CC BY-SA 4.0 licence), so please avoid photos showing people, documents or private details. You can decline and keep using the rest of the app.

Ask NABAT. After you allow sharing, your messages, the conversation so far and any My Garden plant details you choose are sent through NABAT to Anthropic to write plant-care answers. Please leave out personal or sensitive information. You can decline and nothing is sent. NABAT does not save your message text in its app database. Anthropic's standard API policy deletes inputs and outputs within 30 days, with exceptions it publishes for legal and safety reasons.

Your garden. Your plants and saved photos stay on your phone. If you join a shared household, NABAT stores the plants and care activity you share so other members can see them. Photos and text you send for reviews, the community photo wall, claims or services are used for that purpose and checked by our team before they are shown publicly.

Permissions and analytics. You choose whether to allow photos, camera, location and notifications for the features that use them. Usage analytics are optional and can be turned off in Account → Privacy. The app uses its own install identifier to run its services; it does not read the advertising identifier or track you across other companies' apps.

Device and weather. To run notifications and care reminders, NABAT receives an install identifier, app version, language, notification choices, a broad delivery area and the plant types in your garden, plus a push token when available. Notifications are delivered through Expo (650 Industries, Inc.), which receives the push token and the notification text and passes them to Apple Push Notification service. When you sign in, this record can be linked to your NABAT customer account. Weather requests send your location rounded to two decimal places to Open-Meteo.

Sign in with Apple. If you choose Apple, NABAT receives an account identifier, the email address Apple verified (you can use Apple's private relay address) and the name you choose to share. NABAT uses them to find or create your customer account and to provide your orders and NABAT Market features. NABAT never receives your Apple password. Signing in does not subscribe you to marketing.

Storage. NABAT's app services, database and uploaded files are hosted on Cloudflare. Shopify runs customer accounts and checkout, with the payment providers shown at checkout.

Deleting your account. Removing the app from your phone does not delete your account. To delete the account shared by the app, nabat.co and NABAT Market, open Account → Delete my account, tick the confirmation and tap “Request account deletion”. You are signed out at once and, if you used Sign in with Apple, NABAT revokes its Apple authorisation. Our team completes the deletion within 30 days and confirms by email. We keep only records the law requires us to keep.