Payment Policy

Payment Policy — NABAT

Operated by: A. Al Radwan and Partner for Gen. Trading

Effective Date: Feb 11, 2026

At NABAT, we are committed to providing a secure, reliable, and transparent payment experience for all customers shopping at www.nabat.co.

This Payment Policy explains accepted payment methods, payment processing, pricing transparency, and refund handling in compliance with Google Merchant Center requirements.

Business Information

Business Name: NABAT
Legal Entity: A. Al Radwan and Partner for Gen. Trading

Registered Address:
A. Al Radwan and Partner for Gen. Trading
Mezzanine Floor, Al Tujjar Tower
Abdulaziz Hamad Al-Saqer Street
99999 Kuwait City, Al Asimah
Kuwait

Email: hello@nabat.co
Phone: +965 97747474

Customer Support Hours:
Sunday – Thursday
10:00 AM to 10:00 PM (Kuwait Time)

Secure Online Payments

All payments made on www.nabat.co are processed securely through:

  • Shopify’s encrypted checkout system

  • Hesabe payment gateway

We use industry-standard SSL encryption and secure payment technology to protect customer information.

NABAT does not store, process, or have access to customers’ full debit or credit card details. All payment information is handled directly by certified third-party payment processors in accordance with applicable security and data protection standards.

Accepted Payment Methods

We currently accept the following payment methods:

  • KNET

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Available options may vary depending on the customer’s bank, device, or payment provider.

All accepted methods are displayed clearly at checkout before payment is completed.

Pricing & Currency

  • All prices displayed on www.nabat.co are in Kuwaiti Dinar (KWD).

  • Shipping fees (KWD 1.000 for local delivery within Kuwait) are clearly displayed at checkout before payment confirmation.

  • The total amount payable is shown before completing your order.

  • Prices are subject to change without prior notice.

There are no hidden fees beyond what is shown at checkout.

Order Confirmation

An order is considered confirmed only after:

  • Successful payment authorization, and

  • Receipt of an order confirmation email.

In some cases, additional verification may be required to prevent fraud.

NABAT reserves the right to:

  • Hold orders for verification

  • Cancel orders where payment authorization fails

If an order is canceled due to payment issues, any captured funds will be refunded to the original payment method.

Failed or Declined Payments

If your payment is declined:

  • Verify your payment details

  • Ensure sufficient available balance

  • Contact your bank or payment provider

  • Try an alternative accepted payment method

NABAT is not responsible for delays caused by failed or declined payment authorizations.

Refunds

Refunds are processed according to our official Return & Refund Policy:

https://nabat.co/policies/refund-policy

  • Approved refunds are issued to the original payment method.

  • Refunds are processed within 7 business days after approval.

  • Additional time may be required by your bank or payment provider.

Fraud Prevention

To maintain a secure shopping environment:

  • Transactions may be screened for risk assessment.

  • Suspicious transactions may require additional verification.

  • Orders suspected of fraudulent activity may be canceled.

Payment Support

If you have any payment-related questions, please contact:

📧 hello@nabat.co
📞 +965 97747474